Refund and returns policy
Start a return or refund request
Contact Sergin Engines using the Contact Us page and include your order reference, product description, delivery date and reason for the request. Photographs, packaging information and supporting documentation can help us review your case.
Damaged, incorrect or defective items
If an item arrives visibly damaged, differs from the confirmed order or appears defective, contact us promptly and preserve the packaging and evidence. We will review the order record and applicable rights before advising on inspection, return authorization, replacement or refund options.
Change-of-mind and specially sourced items
Eligibility for a change-of-mind return or specially sourced, used, rebuilt or vehicle-specific assembly depends on the agreed sale terms and mandatory local law. Do not ship an engine or part back without receiving return instructions.
Return transport and packaging
Engines, transmissions and heavy components can require specialist preparation and freight. Before any return, we will clarify the return destination, packaging and transport arrangements, and any charges that may lawfully apply.
Refund processing
After a return or claim is approved and any required assessment is completed, we will confirm the applicable refund method and processing details. No universal refund period is stated on this page; order-specific terms and mandatory legal requirements apply.
Your statutory rights
This policy does not exclude or reduce rights that cannot legally be waived, including applicable rights relating to faulty or misdescribed goods. Please request the applicable conditions for your order before paying.